Welcome to Drone Zone BD. By using our website or purchasing our products, you agree to the following Terms & Conditions. Please read carefully before placing any order.

1.1 Acceptance of Terms

By accessing our website or placing an order, you confirm that you agree to be bound by these terms. If you do not agree, please do not use our services.

1.2 Order Confirmation

• All orders are subject to availability and verification.

• Orders are confirmed via phone, WhatsApp, or email.

• Drone Zone BD reserves the right to cancel any order due to stock issues, pricing errors, or verification failure.

1.3 Pricing & Payment

• All prices are in Bangladeshi Taka (BDT).

• Prices may change without prior notice.

• Payment methods are confirmed during order processing (Cash on Delivery / Advance / Partial payment depending on product).

1.4 Product Information

We ensure accurate product descriptions, but minor variations in color, design, or features may occur due to manufacturer updates.

1.5 Liability

Drone Zone BD is not responsible for indirect losses, misuse of products, or damages caused by improper handling.

1.6 Policy Updates

We reserve the right to update these Terms at any time without prior notice.

🔒 2. Privacy Policy

At Drone Zone BD, your privacy is our priority. This policy explains how we collect and use your information.

2.1 Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Delivery address

• Order details

2.2 How We Use Your Information

Your data is used for:

• Order processing and delivery

• Customer support

• Order updates and communication

• Service improvement

2.3 Data Protection

We implement security measures to protect your personal data from unauthorized access, misuse, or loss.

2.4 Information Sharing

We do not sell or trade your personal data. Information is only shared with:

• Courier/delivery partners

• Legal authorities (if required by law)

2.5 Cookies

Our website may use cookies to improve user experience and performance tracking.

2.6 Data Retention

We retain data only as long as necessary for order fulfillment and legal requirements.

2.7 Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

🚚 3. Delivery Policy

3.1 Delivery Coverage

We deliver products across all districts of Bangladesh through trusted courier services.

3.2 Delivery Time

• Inside Dhaka: 1–2 working days

• Outside Dhaka: 2–5 working days
  Delivery time may vary due to courier or location conditions.

3.3 Delivery Charges

Delivery charges depend on product size, weight, and location. Customers are informed before shipment.

3.4 Order Tracking

Tracking or delivery updates will be provided where available through courier service.

3.5 Delivery Responsibility

Customers must provide accurate address and contact details. Drone Zone BD is not responsible for failed delivery due to incorrect information.

3.6 Delay Notice

Delays may occur due to natural disasters, political issues, or courier service interruptions.

🔄 4. Return & Replacement Policy

4.1 Return Eligibility

Returns are accepted only if:

• Product is damaged

• Product is defective

• Wrong item delivered

4.2 Return Time Frame

Issues must be reported within 24–48 hours after delivery.

4.3 Product Condition

Returned items must be:

• Unused

• In original packaging

• With all accessories included

4.4 Non-Returnable Cases

We do not accept returns for:

• Physical damage caused by customer

• Used or altered products

• Missing packaging or accessories

4.5 Replacement / Resolution

After verification, eligible cases will receive:

• Product replacement, OR

• Suitable solution depending on situation

Refunds (if applicable) will be handled according to company decision.

4.6 Return Process

Customers must contact support with:

• Order details

• Problem description

• Photo/video proof